Shelly Shen

Shelly Shen, General Manager of Tmall Genie Future Hotel Business at Alibaba, has been with the company for 14 years. As a digital operation expert, she has worked in data operations, product operations, AI operations, and commercial operations. With professional experience in AI applications, she entered the AI field in 2014, engaging in AI applications and commercial operations across industries such as AI home appliances, AI children’s education, and AI sports & health. In 2023, she established The Tmall Genie Future Hotel Business, which officially launched in 2024. The Tmall Genie Future Hotel solution has covered with over 200,000 hotel rooms.